Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.
Some of your Benefits arrow_right
Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.
Diversity & Inclusion
Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
Flexible Work Models
Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.
Personal Development
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Sustainability & Social Commitment
Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
location_on München
You support our team as
Customer Service Specialist (f/m/d)
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Responsibilities arrow_right
- Support and advice of our customers by phone and e-mail, as well as their documentation
- Independent and efficient processing of customer enquiries, e.g. preparation of quotations, checking of delivery times, dispatch of documents, etc.
- Recording and active management of orders and delivery schedules incl. Review of the content of the contract
- Active management of the delivery dates of the registered orders and delivery schedules, if necessary integration of logistics/SC manager/field service/customer
- Close collaboration with the Supply Chain and Logistics department to optimally supply our customers
- Complaint handling
Qualifications arrow_right
- Successfully completed commercial vocational training
- 2 years of professional experience
- Sound computer skills with PC systems and ERP systems
- Very good knowledge of German and good English, spoken and written
- Good knowledge of the supply chain
- Secure handling of MS Office applications and SAP
- Sales-oriented attitude and fun in serving customers when selling premium products
- Teamwork and flexibility
- Empathic communication style and openness to contact
- Friendly and safe behaviour
- Commitment, assertiveness and negotiating skills
- Conscientious, structured and careful working methods
- Motivation for individual development and personal growth
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.