Sales Representative (m/w/d)

What We Do

REDEFINING RIDE DYNAMICS

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

The Sales Representative takes a central role in interactions with aftermarket customers, by phone or in person, to provide information on our products, to drive sales, and to ensure the highest level of customer experience possible. Serves customers effectively by providing detailed product and service information, resolving product and service problems, and generating revenue growth.

We are looking for a

Sales Representative (m/w/d)

Position Responsibilities:

• Seek and filter prospective new account inquiries and validate their eligibility for an aftermarket account.
• Set up new accounts, including credit requests, B2B access, and inclusion on the dealer locator resource for each brand.
• Service existing accounts, obtain orders, and establish new accounts by establishing and organizing a work schedule to call on existing and/or potential sales outlets.
• Focus sales efforts by analyzing current, and potential, sales volume of dealer accounts.
• Keep management informed through activity and results reporting, such as daily call reports, weekly work plans, and monthly, quarterly, and annual territory analyses.
• Visit customers' premises routinely to grow relationships, obtain orders, or resolve customer problems.
• Refer complaints of product or service failure to appropriate departments for investigation.
• Report customers' operational needs with management and other departments as required to ensure the highest level of customer service.
• Answer customers' technical questions regarding products or services and operation or maintenance.
• Settle customer complaints, special orders, or returns.
• Attract and develop customer accounts by answering product and service questions, suggesting information about other products and services.
• Inform selling prices and sales programs for key accounts, by monitoring costs, competition, and supply and demand.
• Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping.
• Provide reporting on account portfolio (i.e., past sales, order status, etc.) from the ERP system routinely, and as necessary.
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Provide input on product forecast trends for management and planning team.
• Maintain the highest possible standard of work excellence and act as an example for other members of the aftermarket sales team.
• Assist in the training/development of new and existing customers and internal sales staff.
• Contribute to team effort by assisting other team members or departments with tasks as required by the company.
• Attend trade shows, or customer events as needed by the company.

Requirements:

Position Qualifications:

Education:

• Degree or equivalent in a directly related study, training, and/or experience.

Experience:

• Several years of customer service and sales experience.

Specific Knowledge, Skills, Abilities and Competencies:

• Strong, market-specific, technical understanding and product knowledge.
• A demonstrated personal focus on the quality of work, problem solving, and documentation skills.
• Abilities in conflict resolution, growing personal relationships, and information analysis.
• Strong communication skills in both written and verbal form.
• Able to deliver class-leading customer service.
• Previous experience with using Oracle ERP, Bike Industry B2B platforms, and Shopify web platforms is an asset.

Disclaimer : This list does not represent all physical demands. Descriptions are representative of those that must be met by employees to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Benefits:

• Being part of an international team
• Regular company events
• Varied working days
• The opportunity to contribute ideas and improvements to make us better at all levels

Work Environment and Physical Requirements:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

FOX FACTORY GmbH · Gewerbepark 6 · 66989 Höhfröschen · www.ridefox.de